Sennheiser

Sennheiser Aviation - Warranty Policy

Warranty
The service policies and warranty statements on this page are relevant for all Sennheiser products purchased in the U.S. only.
If you wish to discuss your individual service situation or submit a service inquiry, please contact us or submit your service request online.
Service and repairs covered by the manufacturer's warranty:
  • HMEC 460: 10 years
  • HMEC 461: 10 years
  • HMEC 466: 10 years
  • HME 110: 10 years
  • HMEC 350: 5 years
  • HME/HMEC 25: 5 years
  • HME/HMEC 26: 5 years
  • HME/HMEC 45: 5 years
  • HME/HMEC 46: 5 years
  • HMEC 250: 3 years
  • HME 95: 3 years
  • HME 43: 2 years

Applicable to all manufacturers represented by Sennheiser Electronic Corporation (SEC) are the following conditions:

Not covered by SEC's warranty are accessories, batteries and other consumables. The manufacturer's warranties are limited to physical defects in the materials, parts and workmanship used in making the product. Abnormal conditions, deliberate abuse and damage due to accidents, operator's error, or unauthorized service attempts are excluded from any warranty claims.

Under the warranty, SEC will repair, or at its discretion, replace the product at no charge, provided it is returned (postage paid, with proof of purchase from the original seller) to a Sennheiser Service Facility. Products should be returned in their original package, or otherwise suitably protected to avoid shipping damage. A valid, dated proof of purchase from an authorized Sennheiser dealer or reseller is necessary to establish the warranty period. The SEC Service Department shall be the sole and final authority to determine the validity of all warranty issues.

This Limited Product Warranty is SEC's only warranty, and the customer's only remedy concerning the product. All other representations, warranties or conditions, express or implied, written or oral, including any warranties of merchantability, fitness for a particular purpose, or non-infringement, are expressly excluded. As a result, except as set forth in the previous paragraphs, the product is sold "as-is" and the customer is assuming the entire risk as to the product's suitability for his needs, its quality and its performance.

Services and repairs not covered by Warranty

  • Current Products:
    All repairs for current products will be charged according to the service repair pricing schedule. Please click here to download the repair form for Aviation headsets.

    (This is a PDF document and Adobe Acrobat Reader is required. You can download Acrobat Reader by clicking here)

  • 'Vintage', Collector's and Obsolete Equipment:
    Service within customer approved maximum cost limits, otherwise an itemized estimate will be submitted for approval. The cost for a diagnostic estimate shall be $35.00 and count toward the first hour of labor.

  • Payment Terms:
    For customers with a current Sennheiser account, a Service Purchase Order shall be accepted for payment. All other settlements of service charges shall be through verified check, credit card debit (MC/Visa/Amex) or COD shipment.

  • Express Service (Warranty and Out-of-Warranty):
    Sennheiser Electronic Corporation will strive to satisfy all service requests in the fastest manner possible. Arrangements may be negotiated separately with our Service Department in advance for extraordinary requests, such as express and on-site services.

  • Service Warranty:
    SSEC warrants all service repairs and replacements for 90 days from the date of return to their customer. This warranty specifically excludes unrelated additional defects or failures. Otherwise the some general provisions of the limited product warranties apply.

  • Shipping Address for Service:

    Sennheiser Electronic Corporation
    attn.: Service Department
    1 Enterprise Drive
    Old Lyme, CT 06371-1568

    Tel: 860-434-9190 Fax: 860-434-1759

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